Terms of Use

Ben's Cookies

Shipping Policy

Applies to all orders placed on www.benscookies.in

This Shipping Policy (“Policy”) outlines the terms, procedures, and conditions governing the shipment of orders placed on Ben’s Cookies India.

This Policy is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.

1. Objective

This Policy sets out Ben’s Cookies India’s shipping practices, delivery processes, timelines, and customer responsibilities related to orders placed on the Website.

2. Definitions

Company
Ben’s Cookies India, referred to as “we”, “us”, or “our”.
Order
A purchase made by you through the Website.
Website
www.benscookies.in
You / Your
Any individual or legal entity placing an Order.

3. Scope

This Policy applies to all Orders placed on the Website. By placing an Order, you agree to comply with the terms outlined herein.

4. Shipping Areas

  • Orders are shipped only to select cities and serviceable pin codes.
  • Serviceability must be verified at checkout by entering the delivery pin code.
  • Orders cannot be placed for non-serviceable pin codes.
  • Deliveries are limited to residential or business addresses only.
  • Serviceable areas may change at the Company’s discretion.

5. Shipping Methods

  • Orders are delivered via reputed third-party courier partners or self-delivery.
  • Delivery personnel may contact you using the phone number provided.
  • Self pick-up from select stores is available (see Section 7).

6. Handling Time

Mon – Fri before 5 PM
Next day dispatch
Saturday before 5 PM
Next working day
After 5 PM (any day)
Treated as next-day order
Sundays & holidays
No dispatch

Custom or bulk orders may require additional processing time.

7. Shipping Charges & Store Pick-Up

  • Product prices exclude shipping charges.
  • A standard shipping fee applies within Delhi NCR and Mumbai.
  • Shipping charges for other locations are shown at checkout.
  • No shipping charges apply for store pick-up.

Store Pick-Up Terms

Ready in
2 hours
Pick-up window
10:30 AM – 4:30 PM
Required
Order no. + valid ID
Collect within
24 hours

Uncollected orders may be repurposed by the Company after the collection window.

8. Shipment Timelines

Delivery timelines depend on location and courier serviceability. Estimated delivery dates are displayed at checkout.

9. Packaging, Transit & Delivery Terms

  • Products are packed to ensure safe transit and quality.
  • Orders cannot be modified or cancelled once shipped.
  • Incorrect address or contact details may result in failed delivery.
  • Delayed deliveries may occur due to unforeseen circumstances.
  • Damaged or missing items must be reported immediately.
  • A 360-degree unboxing video is mandatory for missing item claims.
  • Additional charges may apply for reshipments.

10. Customer Support

For shipping-related queries, reach out to our team:

hello@benscookies.in